Privacy Policy

Effective Date: February 17, 2026

ZanKo, LLC ("Company," "we," "us," or "our") operates the SnapTheChange platform ("Service"). This Privacy Policy describes how we collect, use, and safeguard information.

1. Information We Collect

We may collect:

• Account information (name, email, company details)
• Phone numbers entered for project communications
• Uploaded photos, documents, and project descriptions
• Electronic signature data
• SMS communication metadata
• Usage data (IP address, device type, browser information)
• Payment-related information processed through third-party providers

We do not knowingly collect information from individuals under 18.

2. How We Use Information

We use collected information to:

• Provide and operate the Service
• Send transactional job-related communications
• Generate documentation and workflow records
• Improve platform functionality
• Detect fraud, abuse, or misuse
• Comply with legal obligations

We do not sell personal information.

3. SMS & Communications

Phone numbers entered into the Service are used solely for transactional communications related to active projects.

Message frequency varies. Message and data rates may apply.

Recipients may reply STOP to opt out or HELP for assistance.

4. Third-Party Service Providers

We use third-party vendors to support our operations, including:

• Cloud hosting providers
• Payment processors
• SMS gateways
• Email providers
• AI processing services

These providers process information on our behalf under contractual safeguards.

5. Data Storage & Security

Data is stored on third-party infrastructure providers. We implement reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system can guarantee absolute security.

6. Data Retention

We retain information as long as reasonably necessary to operate the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Users are responsible for exporting or backing up their own records.

7. User Rights

Depending on your jurisdiction, you may have the right to request access, correction, or deletion of your personal information. Requests may be submitted to support@snapthechange.com.

8. Cookies & Analytics

We may use cookies or similar technologies to improve user experience, analyze usage, and maintain security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of any revisions.

10. Contact Information

ZanKo, LLC
Louisiana, United States
support@snapthechange.com